Saturday, August 30, 2014

CBDT says: Value Taxpayer’s time and do not make them wait



The  CBDT in its office memorandum  dated 22.08.2014 has pointed out that few Assessing officers, while issuing notices for appearance,  indicates a standard time to all the respondents and therefore many persons called for hearing etc on a day by an officer are given the same time for appearance and the persons are made to wait for their turn. It has been pointed out that such actions, apart from causing avoidable inconvenience to the taxpayers/ witnesses/ representatives etc cause great embarrassment to the Government. All officers have been advised to maintain the appointment schedule strictly in spirit with the Citizen’s Charter, 2014 of the Department which specifically provides that the Department shall endeavour “to adhere to the schedule of appointments with taxpayers”. All Supervisory officers, i.e. the CCsIT, CsIT and the Addl. CsIT have been requested to ensure that officers reporting to them strictly comply with this instruction and avoid fixing multiple appointments at the same time. 

For  copy of the memo-Please Click here

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